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< Back The Loop 4.11.23 LGR Graduate Congratulations to our newest LGR Grad! Congratulations Kirby!! Congratulations Algonquin Congratulations to Carmen and her team at Algonquin for enduring the construction for dual lane and going 24 hours/3 days a week. Digital Experience Don’t forget that we have a knowledge video on MOP Curbside. Knowledge Videos Digital Stats – Month to Date Digital usage 25.43% of transactions Calendar April 11th – Happy 25th McD Anniversary Carrie Carpenter! April 11th – All GM Virtual Meeting (130p-230p) April 12th – Nabit Nation Webcast 130-230 or 330-430 ( register here ) April 12th – Food Safety Webcast 130-230 ( Join Here ) April 14th – Happy Birthday Riley Shine!! April 14th – Happy 9th McD Anniversary Riley Shine April 15th – AMEX Receipts Due (on the app) April 16th – Release Payroll – Wisconsin Only April 17th – ILLINOIS PAYDAY! Promotions & Marketing Updates – ALL Restaurants April 12th – Strawberry Shortcake Iron Arch All Selling April 17th – Bacon Ranch McCrispy Phase Out Begins (ends 4/30) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: April 11th – Next Generation Spatula Survey April 11th – In House Fix It Survey April 18th – Water Heater Survey Squadle Connectivity Please check your Squadle Tablets! Squadle has discontinued cellular data plan that was used as a connectivity back up. All tablets were already set to use wifi as their primary source of data, but if you are seeing connectivity issues, please email your Tech Team! Maximizing MOP & ROA Nabit Webcast There is a Nabit Nation webcast on maximizing MOP & ROA on April 19th from 3p-4p. Topics include: Elevating Operations & Technology, Geofence Basics, Customer Experience + 800# Information, National Marketing Plan & Communications Guidelines. Please click this link to register. Water Heater Survey Please complete this quick survey about your water heater by April 18th. This will help us have an updated list for the waters to try and replace them before they go out. Simply upload a photo(s) of the tag and there is an example of how it should look. Employee Appreciation Week The GM Council is proud to bring you Employee Appreciation Week April 17th -22nd! We are going to play an organization-wide BINGO Game (with 1 Restaurant Grand Prize Winner per patch) and themed dress up days for our teams! Watch for your GIANT BINGO card and instructions to be delivered to your restaurants this week! Strawberry Shortcake McFlurry The new McFlurry starts tomorrow, April 12th. Information on the build and training materials were included in the April Nabit kits that are in your restaurants. The toppings must go in the orange allergen container and use the blue handled spoon. All other McFlurry procedures are the same. The manager at-a-glance is attached if you need it. In House Fix It Survey Don’t forget to complete this short survey about fix it in your restaurant by April 11th. Cheese Trays The time has finally come. The station guides, smaller trays and training materials for tempering cheese were in the April Nabit kit. Tempering cheese will also be covered on this week’s webcast. You can begin using the new trays ASAP. Please ask your supervisor or consult the Nabit page on @mcd if you have questions. Multi-Factor Authenticator Multi-Factor Authentication (MFA) is a security feature that enhances application security by requiring the use of both something you know (your username & password) and something you have (Authenticator app on your phone) to log into applications containing restricted data. Please ensure that your managers who need to access McDonald’s websites have set up their MFA. Please see the attached directions for help. Next Generation Spatula Don’t forget to complete this single question survey for the next generation spatula by April 11th. Product Outage Please audit the products on your POS & Kiosks. If there are products active (or on outage) that are no longer available, please email your tech team to have them removed. This ensures that we can take orders quickly and accurately. Staffing Levels 4.10.2023 Please see the attached staffing levels for April 10th. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 21KB MOCNI Promotions .docx Download DOCX • 26KB ILIA Promotions .docx Download DOCX • 22KB 2023 Staffing Level Rockford Patch 04.10.23 .pdf Download PDF • 123KB 2023 Staffing Level Monroe Patch 04.10.23 .pdf Download PDF • 115KB 2023 Staffing Level Belvidere Patch 04.10.23 .pdf Download PDF • 120KB 2023 Staffing Level Beloit Patch 04.10.23 .pdf Download PDF • 121KB 2023 Staffing Level Madison Patch 04.10.23 .pdf Download PDF • 121KB 2023 Staffing Level Huntley Patch 04.10.23 .pdf Download PDF • 123KB Strawberry Shortcake McFlurry Manager AAG English .pdf Download PDF • 13.50MB MFA TOTP Registration Guide_Email_Apr 2020_vF .pdf Download PDF • 740KB En Espanol The Loop 4.11.23 .docx Download DOCX • 1.76MB Previous Next

< Back AJ Christy General Manager Aj@iammcd.com

< Back Anna Dziewior General Manager Anna@iammcd.com

< Back Pedro Lopez General Manager pedro@iammcd.com

Garland Grills Models MW: E or G-9501 , EH or GH-9501, E-9801, EH-9801, E or G 3W , E3S, E or G2W and E2S Other Models- MG-3PM, MG3PX

KNOWLEDGE VIDEOS IAM Knowledge Videos IAM Knowledge Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search video... Now Playing Counterfeit Money 02:14 Play Video Now Playing Digital Experience Episode 1 Curbside 03:40 Play Video Now Playing Cones & Sundaes 02:24 Play Video Maintenance Videos Maintenance Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search video... Now Playing McD US Grill Recovery 04:29 Play Video Now Playing Bunn Clean Brewer 02:57 Play Video Now Playing Curttis Brewer 04:58 Play Video LOV Operations Videos

< Back Free and Discounted Meals! One of the best things about working at McDonald’s is the food. When you work a scheduled shift, you are eligible to receive one meal for yourself at the employee half-price discount! This must be eaten in the break room before or after your scheduled shift or during your break. Off-duty employees may purchase food at their restaurant at a 30% discount any time they are not working. Food must be rung on the customer side. Drinks, Shakes and O.J. are considered food items. As soon as you are directed to go on break, you must immediately punch out and then stand on the customer side for your food. All employees can participate in the National Employee discount program. McDonald’s employees can purchase food at participating McDonald’s restaurants nation-wide at a 30% discount. Employees must download the McDonald’s app and sign in using the same email you use for McDonald’s employment. The National Employee 30% Discount coupon will appear in the McDonald’s app under “deals”. Non-Product Items are not included (i.e., plates, happy meal toys) in the 30% or 50% discount. Please allow customers to be served first while you are off the clock Your restaurant can be eligible for free food every month! LIKE RIGHT NOW! Like personal grocery shopping, we have a budget If we are under that budget (3.5%* “Food over base”) *percentage subject to change You can get a free meal for your scheduled shift from the 3rd of the month through the 2nd the following month. The guidelines are as follows: All employees from crew to managers get one free meal per shift up to $12.00 in value. This meal can be taken home or eaten at the Restaurant. If working more than 8 hours, employee can take two free meals during their shift. All free meals must be rung up through the register and are not to be made by the employee receiving the free meal. Previous Next

< Back Archways to Opportunity At Iron Arch McDonald’s, we believe that education is a true game-changer. We’re proud to provide employees with tools and world-class training that help them succeed. Archways to Opportunity is not a one-size-fits--all solution, but an overarching education strategy that meets people where they are. Archways to Opportunity is a benefit for all of our employees after they have been employed for 90 days. Employees must work a minimum of 15 hours per week to qualify for Archways to Opportunity benefits. The Archways program offers: English language program to help our employees and their immediate family learn to speak English. High School Diploma Program for our employees and any immediate family member who would like to achieve this milestone. All graduates also receive a career focus certification in one of many areas of concentration. College Degree Program helps our employees achieve their college dreams whether it be an Associates, Bachelor’s, or master’s degree by offering $2,500 per year to help with college expenses ($3,500 for Swing, Department and General Managers). The Archway’s Mentoring program works like a college counselor but with a much broader base of knowledge to help you find the program that best fits your needs, whether it be an on-line program or a traditional program. Visit archwaystoopportunity.com or for specific questions contact the office at office@iammcd.com . Previous Next

< Back Tonya Rykowski General Manager tonya@iammcd.com

< Back Dawn Redieske General Manager dawn@iammcd.com

Shift Leadership Roadmap Purpose: Step-by-step process for GMs & manager trainees (MIT) to complete Certified Swing Manager training within 6 months.

< Back The Loop 5.2.2023 Congratulations to Brianna, our newest HU Graduate! Operations: Enhance the guest experience during breakfast by June 30th as measured by speed at 120 and Voice at 85%. Technology: Have a 90% roster of OTP1+ certified in restaurant OTPs by June 1st. Fix It: Have 90% trained in restaurant fix it team by July 1st. Public Relations: Ownership of community events back to restaurant leadership by July 1st. Operations Coordinator: Virtual orientation version 1 ready for implementation for website by May 1st. Training: Create an interactive Shift Leadership Roadmap by June 1st. Office Manager: Streamline all AMEX policies/procedures by July 2023. Human Resources: Office staff 100% trained on employee relations by May 31st. Digital Experience Table service is now active in all Iron Arch restaurants. We should ask all table service guests if they have everything they need? MOP table service guests should also hear their name. Remember, the tray needs to look good and all trays should have the receipt on the side. Digital Stats – Month to Date Digital usage 25.54% of transactions Calendar May 3rd – Happy 13th McD Anniversary Gianna Cicolini May 4th – Happy 19th McD Anniversary Aubrey Posch May 7th – Release Payroll – Illinois Only May 8th – Wisconsin Payday! Promotions & Marketing Updates – ALL Restaurants May 8th- Mac Sauce Cup Phase Out Begins **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items This Week: May 17th – GM Council Survey Shamrock McFlurry The last day for the Shamrock McFlurry is May 5th. It will be removed from the POS on the 5th, please throw away all Shamrock McFlurry syrup at business close on the 5th or opening on the 6th. GM Council We are excited to add some members to the GM Council. If you are in the Monroe, Madison, or Rockford market we would love to have you join the GM Council!! Please fill out this survey by May 17th. Free McChicken – Only on the App On May 10th, our guests will be able to get a Free McChicken with no purchase necessary. This deal is only available through the app, 1 per customer and is valid for regular or hot & spicy McChicken. Planned Maintenance Cards Now that more in-house maintenance is active, do you need to find some information on the planned maintenance tasks? The information is in the calibration kits that your restaurant received a couple of months ago. A few other great sources: US Equipment Page on @mcd PM Cards on @mcd The attached QR code documents that will take you to the piece of equipment. GWOS General Manager Webcast Please attend the GWOS General Manager Webcast on May 9th from 2p-3p. WebEx link will be on the Iron Arch Calendar, it is in the email you received on April 25th or this link . This webcast has been tailored to GMs and the first topic is PACE. Staffing Levels 5.1.2023 Please see the attached staffing levels for May 1st. If you have any questions, please ask your Operations Supervisor. GWOS Promotions .docx Download DOCX • 19KB MOCNI Promotions .docx Download DOCX • 24KB ILIA Promotions .docx Download DOCX • 21KB 2023 Staffing Level Beloit Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Belvidere Patch 05.01.23 .pdf Download PDF • 120KB 2023 Staffing Level Huntley Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Rockford Patch 05.01.23 .pdf Download PDF • 123KB 2023 Staffing Level Madison Patch 05.01.23 .pdf Download PDF • 121KB 2023 Staffing Level Monroe Patch 05.01.23 .pdf Download PDF • 117KB QR Codes Updated.en.es .pdf Download PDF • 1.89MB QR Codes Updated .pdf Download PDF • 1.60MB En Espanol The Loop 5.2.23 .docx Download DOCX • 2.37MB Previous Next

< Back Tiffany Barrera Payroll Administrator tiffany@iammcd.com

< Back The Loop 3.21.23 Sales Record Congratulations to Pedro and the Odana team for once again hitting a new sales record. On the 17th they did $24,381.25 in sales! Guest Shout Out Here is a guest shout out to Heather and her University team. Great Job! “I wanted to pass along my appreciation for your amazing staff at the University Avenue /Madison address. I stopped there on Saturday night after spending my third full day at a nearby hospital following my husband’s surgery for a broken back. I pulled into your drive through and ordered! Drove to the window and could NOT locate my wallet anywhere in my purse/front seat!! I was in a panic and really needed that amazing Diet Coke! When she opened the window I asked that she cancel the order and explained my situation!! Without skipping a beat she responded with a “Nope..it is all prepared and we want you to enjoy it”!! After the last long days that was just the boost I needed!! When I got home I located the wallet!! Thankfully!! The next day I drove through again and was happy to see her again!! I offered to pay her again..and she said it is totally fine and they were happy to help My day!! If Kiara (not sure of spelling) is any indication how you train all your people. BRAVO!!! She needs some recognition for her kindness and it is something that I will always take with me!! THANK YOU!!!” Digital Experience – Best Bet Please utilize the training videos to help your teams with ROA issues. All videos are on @mcd on the Ready on Arrival NABIT page. Curbside & Table Service Drive Thru Front Counter Digital Stats – March Month To Date Digital Usage - 24.99% of transactions Calendar March 21st – Happy Birthday Michael Peschel! March 21st – GM Patch Calls 130p-230p Promotions & Marketing Updates – ALL Restaurants March 20th – Shamrock Phase Out Begins (Ends 4/2) **Please see attached documents for the Co-Op specific promotions** MOCNI - #13650 , #25899 & Huntley Patch IL/IA - #32257 GWOS – All Others Action Items from Weekly Emails Due: March 21st – eProduction Baseline Survey March 21st – Auto Greeters Updated Is your restaurant still on the bottom performer list? What can you do to shave off a few seconds or increase your score by a percent? Are any of your fellow patch GMs on top and you can reach out? WOW, in 3 days, we sold 15,000 PIES as an organization!! Breakfast Voice We are off to an extremely solid start with our new goal. We received 16 responses yesterday and are at 100%!! We started just a few days ago with 1 or 2 responses as an entire team. We are making progress. For some it may feel slow going but we are making progress. We are down to 10 restaurants that do not have responses. What will help us get there? There are a few tactics that we have asked of the team. Hang up the flyer, drive the VOICE incentive. I am strongly encouraging all of us to look at our hospitality cues and if our team at the points of contact are delivering on those. Points of contact would be at the order point, cashier booth and present booth. Identity those handful of people who typically work 7-9 Sunday through Saturday and let's have the right conversations. With that being said, we must also get the receipts into the hands of our guests. They are to be given out every time. We are fast sitting at 100 seconds Peak Breakfast OEPE for the month as an organization. Only 32257 and 5612 were above 120 this past week with both ending in the 120s. Now we must add the cherry on top with hospitality. Let's continue to put the effort in everyday until we build the next foundation of success with VOICE. The train is starting to leave the station. Make sure to get yourself and the team on board before it does. Let's do this together! We currently have 35667 leading the way with 20 responses at 95%. Nicely done! New Things on The Way The new Iron Arch training center is under way. Very exciting and stay tuned for updates. Listening Survey Keep working on the surveys. Feedback from the team is very important and the more responses we receive the better. Please utilize the QR Code below or on the flyers in your restaurants. PACE The Ops PACE team has compiled the following top areas of focus based on year-to-date 2023 brand protection visits and Operations Excellence Assessments: Food Safety (EcoSure and Health Department Inspections): · Restaurant cleanliness (floors, equipment, and walls), good hygiene practices (disposable gloves and other personal hygiene procedures), and food packaging procedures Health & Safety: · Exterior walking surfaces in good repair and electrical outlets, connectors, and cords in good repair Operations Excellence Assessment: · Speed of service across the drive-thru (OEPE), curbside and in-restaurant (R2P + fulfillment) omni channels · Elevating the digital customer experience (executing as designed) through a focus on a digital crew prompt (e.g., “Hi! Will you be using your McDonald’s App today?”) and using the guest’s name at key interaction points across all omni channels. · Strengthening production management through UHC product holding times and holding levels sufficient per posted product level charts, and products within secondary shelf lives. Shamrock Even Phase Out And just like that, the Shamrock is on the way out. The phase out is March 20th – April 2nd. Please work within your market to deplete your shamrock syrups by April 2nd. We will be starting a new flurry LTO in April and to avoid service barriers, need to be out of Shamrock. Sabbatical and PTO Pay Out This is your last chance to submit for sabbatical and PTO pay out for the quarter. Boil Outs Don’t forget it is time again for boil outs. Please see the attached schedule for your date and directions. MOCNI Promotions .docx Download DOCX • 25KB MOCNI Promotions .docx Download DOCX • 25KB ILIA Promotions .docx Download DOCX • 21KB Boil Out Schedule .docx Download DOCX • 21KB En Espanol 3.21.23 .docx Download DOCX • 1.62MB Previous Next